Privacy Policy

Who we are

Yellowlidz ("Yellowlidz," "we," "us," or "our") provides reusable moving crate rentals — delivery, pickup, and related services — to customers in Portland, Oregon and surrounding areas. This Privacy Policy explains what information we collect through this website (yellowlidz.com) and our related communications, and how we use, share, and protect it.

Information we collect

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Pickup and delivery addresses for scheduling crate rentals
• Messages, questions, or notes you send us (through our contact form, phone, or email)
• Booking details such as your selected rental plan and delivery/pickup dates

We do not knowingly collect payment card information directly on this website; payment is handled through our booking/payment provider when applicable.

How we use your information

We use the information we collect to:

• Respond to inquiries and provide customer support
• Schedule, confirm, and manage crate deliveries and pickups
• Send service-related communications — booking confirmations, delivery/pickup reminders, and account or order updates
• Improve our website and services

SMS / text messaging

If you provide your phone number, you may receive text messages from Yellowlidz related to your inquiry or booking (for example, confirmations and delivery/pickup reminders). Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or get help by replying HELP.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How we share information

We do not sell, rent, or trade your personal information. We work with the following categories of service providers to operate our business, who process information on our behalf:

• Customer relationship management (CRM), scheduling, and communications platform (GoHighLevel / LeadConnector) — used to manage inquiries, bookings, email, and SMS
• Website hosting provider (Netlify)

We do not participate in lead buying, lead selling, or affiliate lead-generation programs.

We may also disclose information if required by law, or to protect the rights, property, or safety of Yellowlidz, our customers, or others.

Cookies & website data

This website does not currently use tracking cookies or third-party advertising/analytics scripts. If that changes in the future, this policy will be updated to describe what's used and how to opt out.

Data retention

We retain your information for as long as needed to provide our services, respond to inquiries, and comply with legal and business recordkeeping obligations.

Your choices

You can:

• Opt out of text messages at any time by replying STOP
• Unsubscribe from marketing emails using the link in any email we send
• Contact us at any time to ask what information we have about you, or to request it be corrected or deleted, subject to legal recordkeeping requirements

Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact us

Yellowlidz
5980 NE 37th Ave, Portland, OR 97211
Email: team@yellowlidz.com
Phone: (971) 521-7494